We share a secret to superior repairs
If you’re operating an elevator in Florida, you’re bound by state codes covering everything from certificates of operation to safety standards. The Florida Department of Business and Professional Regulation provides an informative website designed to keep those in the industry up to date with relevant information. New developments aside, providing first-rate maintenance on an elevator is a year-round priority.
If you’re not dealing with a private elevator service company, you may have limitations on your elevator upkeep, in terms of response-time, quality of service, and even parts. Let’s take a look at some of the restrictions common to using a publicly-traded elevator service company and see how a local, private provider can give your building superior service and flexibility.
The issue with publicly traded companies (PTC)
When a company is a blend of corporate owners, private investors, and public interests, they’ve got financial quotas to meet and shareholders to keep happy. They’re in business to meet demand while maximizing rigidly-defined profits for the boardroom and shareholders.
While this business model has incredible value to society, a customer’s needs may not always be the priority. If a decision needs to be made, PTC’s will likely default to the most profitable solution. And if you choose to deal with the biggest elevator companies, this also means utilizing union labor.
These organizations have huge overhead and typically overload their mechanics with work, which can have an impact on response and repair time. This overhead can also hamper sufficient budgeting for unforeseen repairs. In fact, the issues involved with cutting wholesale and labor costs while using proprietary equipment are a current problem facing the industry.
The limiting nature of proprietary parts (PP)
Installing only proprietary elevator equipment is not necessarily a client-friendly move. PP are pretty secretive products. Their composition is known only to the manufacturer who markets them under exclusive legal rights, and with proprietary parts come proprietary workmen, often with proprietary tools.
When an elevator customer chooses a company using PP, they could be backing themselves in a maintenance corner: Only one company makes the parts you need and they set the price. And if you’re stuck with a specific proprietary maintenance standard, you may have to wait in line when it comes to repair times if mechanics are overloaded with work.
The secret of superior elevator maintenance
A better way to maintain your elevators can be summed up in one term: non-proprietary parts (NPP). NPP meet every government safety standard and regulation required of their proprietary counterparts. It can cost more at the outset to go the non-proprietary route, but you may save more in the long run by avoiding service and replacement limitations.
A company that provides non-proprietary parts and service ensures its clients are not tied down to any one manufacturer, and that a variety of parts and maintenance can be sourced from a wide variety of outlets. This ensures client freedom in making their own decisions about the team they want to work on their elevators. Not only does a wider choice of maintenance teams raise the chance of better value for customers, it also typically reduces waiting times for repair.
The bottom line
Private elevator companies offer more in the long-run for your elevator needs. And a company that always prioritizes elevator safety and service will work to meet those needs, whatever the issue.
From corporate to condos, Connections Elevator is a local, privately-owned company that always puts our customers first. This focus is what drives our 99% referral and retention rate, and that’s what keeps us profitable without sacrificing service. For first-class maintenance, modernization, repairs, and contract management, you can reach us at (954) 792-1234 or via our contact form.